Extreme Glow International Shipping Policy
Extreme Glow International Shipping Policy (Updated January 2024)
Dear Valued Customers,
We wish to inform you of an update to our international shipping policy, effective January 2024. In alignment with recent shifts in shipping regulations by major carriers within the United States, Extreme Glow will no longer be facilitating shipments beyond the borders of the US and Canada.
The decision to restrict international shipments stems from the evolving landscape of shipping policies, particularly concerning the substantial financial liabilities incurred by our company in the event of failed or delayed deliveries outside of our primary service regions.
For our esteemed Canadian clientele, we continue to extend our services. However, due to limitations within our website's system, customers based in Canada must submit their orders via email (email@example.com). To facilitate this process, we kindly request the following information in your correspondence:
- Detailed specifications of the desired items, including quantities and colors
- Complete recipient name and address within Canada
- Preferred delivery date
- Contact telephone number for efficient communication
As for our international customers located outside of the US and Canada, we regret to inform you that direct shipping is no longer feasible. However, we offer an alternative solution by allowing shipments to freight forwarders designated by the customer. Upon placing your order, kindly provide the designated forwarder's details for seamless processing.
We understand that adjustments to our shipping policy may pose inconveniences, and we sincerely apologize for any disruption this may cause. Our priority remains to provide exemplary service and ensure customer satisfaction within feasible operational parameters.
Should you have any inquiries or require further assistance, please do not hesitate to contact our dedicated customer support team. We appreciate your continued patronage and understanding as we strive to enhance your shopping experience.
Extreme Glow Management Team