FAQ - Frequently Asked Questions

General Questions
Ordering and Shipping Questions
Returns, Exchanges, and Defects Questions
Other Miscellaneous Questions

General Questions

  • Do you have a minimum order?

Not for US orders. We have a US$50.00 minimum for International orders, but there is no minimum for US orders.

  • What forms of payment do you accept?

Extreme Glow accepts the following kinds of payment:
Online:  Either Credit Card (Visa, Master Card, Discover, or American Express) or PayPal. If you have only an International Credit Card (not issued in the US), PayPal payment is preferred.

IMPORTANT NOTE about American Express - American Express does not refund credit card fees, so any American Express refunds from Extreme Glow will not include those fees.

Call in:  In addition to the credit cards mentioned and PayPal, we also allow customers to pay via Money Order or Purchase Order. Money Orders must be received prior to shipping your goods.

Send payment to:
Extreme Glow
Attn: Order Desk
229 E. Franklin St
Tupelo, MS 38804

Purchase Orders must be issued by Federal or Local Government Agencies (including Schools and School Districts). Extreme Glow must receive a signed and authorized Purchase Order by fax, mail, or scan prior to servicing the order request. Our Fax number is (662) 840-8240.

Finally, we do accept Bank-to-Bank Wire Transfers on a limited basis for orders in excess of $500.00. Please call for more details.

We do not accept the following forms of payment: Checks by phone, personal checks, COD, Terms to non-governmental entities.

  • How quickly will I receive my order?

Please review our Shipping chart in the Shipping portion of our FAQ for transit times. All orders – online or call-in – received before 3:30pm Central Time (M-F) will be processed that business day. Exceptions to this policy will be made for one of the following reasons: stock issues, incorrect shipping addresses, or suspicious card activity alerts. Extreme Glow will attempt to contact our customers via phone and email should your order not be processed as promised. We do not process or ship orders on Saturday or Sunday. The weekend is also not considered when factoring delivery times. Please also note that Extreme Glow does not process orders over holiday breaks. Call or email for more information. We do not guarantee delivery times on any online purchase. Guarantees can only be made by Extreme Glow authorized personnel and only over the phone – 888.748.4755.

If you place an order with product that is not in stock, we will hold the entire order until all of the product is in stock. If something is out of stock, we will note the estimated shipping date for the order. If that date will not work for you, do not order the product that is out of stock.

  • How can I track my order’s progress?

If you have placed your order online, Extreme Glow will automatically confirm your purchase with a receipt sent to the email address entered during the checkout process. This is your order confirmation. Refer to FAQ #3 for processing information. Your receipt will not allow you to track your package. Tracking information for your order will be sent from the shipping service you’ve selected. Generally, tracking emails are sent by 6 pm CST each business day. Please contact us if you have not received your tracking number via email after the first full business day of processing. Sometimes, one or both of these confirmation emails may be filtered and placed in your SPAM folder. Please check this folder prior to contacting an Extreme Glow representative. 888.748.4755

  • Do you offer “wholesale” pricing to stores or Ad Specialties companies?

The pricing shown on our website is wholesale pricing. While we do allow some of our items to be purchased in non-bulk single form, our expectation is that customers are purchasing goods with the intention of reselling them.

Should you require a larger quantity of goods than the largest price break (i.e. You require 500 units and our “as low as” price is 200+), please call or email to receive discount information, when available.

  • I’ve placed my order. Can I add items after confirmation of the purchase?

There is a small window and minimum requirement if you would like to add items to your order once we have received it. Packages are generally processed, packed, and ready to ship within an hour. If the package is ready to be picked up by the shipping company of your choice, we will not be able to add to the order.

The best solution is to call a sales representative and ask about adding product to your order (888.748.4755). If it is possible, we are happy to make the addition to your order. Please note that due to credit card processing fees we require a $10.00 minimum for product additions. Please have your credit card ready as sales representatives are not able to access secure, online account information.

  • Can I cancel my order at any time?

If your order has not shipped from our warehouse, you may cancel the order. If the order has been picked up, you must follow standard procedure for a returned package. (FAQ Returns #1).

  • Does Extreme Glow have a Catalog?

We do not have a catalog.  Our product offering changes so frequently and we're constantly adding new offerings.  A catalog would be out of date by the time it came back from the publishers!  We can offer price lists if you need a hard copy for your school or organization.  Call us at 888.748.4755 to inquire.

Ordering and Shipping Questions

  • Do you have a shipping chart available for standard Ground services?

Certainly. Please see shipping information here. Extreme Glow Shipping Page

  • Can I estimate shipping costs before checkout?

Yes. Extreme Glow makes it quick and easy to estimate shipping at any time in the order process. Simply add items to your cart, then fill in your shipping zip code in the appropriate field.  The shipping costs will continue to update as you add items to your cart.

  • Do I need an account to order/calculate shipping costs?

No. Simply choose the option of ordering without an account. The account feature promotes checkout efficiency and speeds up your order process. We highly recommend that regular customers create an account.

  • Can I upgrade my shipping and get my order quickly?

Yes. Our online shopping cart provides you with all of the options required for Standard Ground and expedited shipping services. Please note: The only guaranteed service we can offer is available with call-in orders (888.748.4755).

Standard UPS or FedEx Ground shipping services reach a large part of the continental US within 2-3 business days. Check out our shipping charts here.

  • Can I reroute or speed up my package once it has left your facility?

Once the package has left our facility shipping cannot be expedited. We are able to amend the shipping address; however, you should expect delayed shipping times and additional costs to be associated with this procedure. (Generally the freight companies will charge between $10 and $15 to process this request.)

  • Do you ship to PO Boxes?

Yes. US Priority Mail is an option for all USA customers.  You cannot ship FedEx or UPS shipments to PO Boxes.

  • Do you ship to Alaska or Hawaii?

Yes. We have many customers located in both Alaska and Hawaii. We offer your choice of USPS Priority Mail (expect 3-5 days, not guaranteed) or FedEx 2 Day air (FedEx guarantees delivery within 3 Days).

  • Do you ship to Puerto Rico?

Yes. Our only online shipping option for Puerto Rico is USPS Priority Mail (3-5 days, not guaranteed). We do offer a guaranteed FedEx service, however Puerto Rico is considered an International destination by FedEx and we ask that all international quote requests be sent to info@extremeglow.com with the subject heading “International Quote Request”.

To properly quote your request we will need the following:

  • Full order (copy and paste your shopping cart or provide a list)
  • Full name and address (including postal code and URB code if applicable)
  • Contact phone number and email address.
  • Do you ship to international destinations outside of the US?

We do ship to many international destinations. In order to receive a full quote, we ask that all international quote requests be sent to info@extremeglow.com with the subject heading “International Quote Request”.

To properly quote your request we will need the following:

  • Full order (copy and paste your shopping cart or provide a list)
  • Full name and address (including postal code and URB code if applicable)
  • Contact phone number and email address.


Please note: As a general rule, we unfortunately do not ship to the following locations: Africa (with the exception of RSA and Egypt), South America, and Central America. Based on our experience, factors beyond our control make it exceedingly difficult to deliver goods properly to these locations. Feel free to contact Extreme Glow at info@extremeglow.com if you would like to request consideration.

Customers in Australia and New Zealand: Please be prepared for a relatively high shipping rate due to the great distance between locations.

Please also be aware that with any delivery service option, you will be responsible for taxes and duties.

  • What kind of guarantee do you offer for timely delivery?

All orders – online or call-in – received before 3:30pm Central Time (M-F) will be processed that business day. Extreme Glow offers the same guarantee as the service you choose for shipping. Our primary responsibility is to receive, process, and get your order in the hands of the UPS, FedEx, or USPS representative each day. Should you experience delays in delivery, damaged goods, or a lost package with UPS or FedEx, we are happy to file a complaint on your behalf and work towards providing proper compensation for your merchandise. Generally the claims process for UPS and FedEx will take up to 10 business days. We do not insure nor compensate for losses when shipping USPS. Extreme Glow is under no obligation to reimburse or reship this claim until we are compensated by the shipping company at the end of their investigation.

Returns, Exchanges, and Defects Questions

  • Do you accept returns?

Yes. To return or exchange any product, you must call in and obtain a return authorization number.
We do charge a 25% Restocking Fee. (Exchanges will be subject to a 10% fee to cover handling costs.) Returns and exchanges must follow the following criteria:

  • Product must be unopened and returned in condition suitable for resell.
  • Product that has been used for display purposes is not considered a defective item.
  • Product that has been sold and gets broken after the sale is not considered defective.
  • We will not accept returns or exchanges 1 month after receipt of your order.
  • Extreme Glow does not sell merchandise on approval.
  • Initial shipping costs will be deducted from your return amount.
  • Customer is responsible for return shipping.
  • If you selected our free shipping option, we reserve the right to deduct our shipping costs from your refund.
  • Customer is responsible for the condition of the items while in transit. We highly recommend that insurance be purchased with any return shipment.


Please note: Extreme Glow does not accept returns on custom orders.

  • Can I exchange items?

Yes. All exchanges are subject to a 10% fee. This fee enables us to process the exchange without the loss of funds for labor and transaction fees that are required with this type of request. Exchange orders must be placed when you call to get an RMA number.  Otherwise, this is a return and will be subject to a 25 RSF.  Please note, all exchanges must be consistent with our Return policy:

  • Product must be unopened and returned in condition suitable for resell.
  • We will not accept returns or exchanges 1 month after receipt of your order.
  • Extreme Glow does not sell merchandise on approval.
  • Shipping costs will be deducted from your return amount.
  • Customer is responsible for return shipping.
  • Customer is responsible for the condition of the items while in transit. We highly recommend that insurance be purchased with any return shipment.

Please note: Extreme Glow does not accept exchanges on custom orders.

  • How do you handle shortages and defective items?

Shortages: Any order which is shipped incomplete will be completed by Extreme Glow. We will either ship the missing items at no additional shipping charge or provide credit to your card for the missing items. Notification of shortages must be made within 3 days of receipt of merchandise.

Please note: We cannot expedite shortage requests and we reserve the right to issue credit in the event that we cannot deliver incomplete shipment items in a satisfactory time frame.

Defects: If any merchandise is defective, Extreme Glow will resolve the problem. We strongly encourage you purchase enough goods to allow for some defective or damaged product (we recommend +5%). Defective merchandise that totals less than $10.00 will be refunded to your credit card or Paypal account. We will not reship claims under $10.00.

Defects will not be honored after 30 days from receipt of merchandise.

We reserve the right to request that all defective merchandise be sent back to Extreme Glow. Replacement merchandise will be sent or credit issued once the defective items arrive. Returns received without first getting a Return Authorization number will be refused. Merchandise that has been used (for display, sold then returned, etc) or broken is not considered defective and credit will not be given for these items when returned. Please allow 1-2 business days after your return is received for Extreme Glow to evaluate and issue credit.

Should you require replacement products on exchanged or defective items prior to your claim being processed, you must place a separate order and be responsible for the charges on that order until we receive the items back. At that time you will be credited for the second order. PLEASE NOTE - It is your responsibility to purchase enough goods to allow for some defective or damaged product.

We do not reship damaged or defective goods automatically. Because of the nature of different claims and problems with defective merchandise we reserve the right to issue credit rather than reship the product.

  • How do you handle damaged packages or broken merchandise?

If you receive a visibly damaged packaged, please contact us ASAP so that we can files a claim with the carrier. Failure to file a claim in a timely fashion could result in a disallowed claim.

  • What is your policy on Close-Out Items?

We do not accept returns or claims on Close-Out Items. Please choose carefully and read all descriptions associated with the product before purchasing. No credits will be offered for defective product on Close-Out page.

Other Miscellaneous Questions

  • Does anyone at Extreme Glow speak Spanish?

Unfortunately we do not. However, you may email requests in any language and we will reply quickly via our translation service.

  • I have a UPS/FedEx number. Can I use it for shipping costs?

We do not have the ability to accept shipping numbers online, however we can accept your shipper’s number on certain call-in orders (888.748.4755). In order to use your number, we must ship to the location attached to the shipping number. Example: if your business has an account with UPS, we can ship goods to that business but not to personal houses or off-site locations.

  • Will you price match with your competition?

Unfortunately we cannot. However, our delivered price tends to be highly competitive, if not superior once all factors are considered. We recommend requesting a quote from multiple vendors and choosing the vendor with the best price, service, product, and delivery terms. We hope it is Extreme Glow but if it is not we understand.

  • Could you explain the quantity pricing?

Extreme Glow sells most items as individual units. For example, a quantity of "1" is a single unit. There are exceptions, especially with our glow bracelets and glow necklaces ("1" is a pack or tube of 50). These exceptions will be noted in our product description, directly to the right of the main product image.