Legal Notices

Product Use

All of our customers should use common sense when using any of our products. Extreme Glow assumes no responsibility for misuse of products.

Extreme Glow neither recommends nor condones putting any light stick in the mouth unless designed for that purpose. However, we realize that many customers do put small light sticks in their mouths, and we can not control our customer's use of our products. Customers must be that they do this at their own risk. While light sticks do not contain any toxic chemicals the potential for swallowing or choking is obvious.

Chemical glow products should not be purposefully cut open or ruptured. While the chemicals inside are not toxic, they may permanently stain clothing, furniture, or carpeting.

Some of our products contain small parts and are not intended for children under 3. Adult supervision is required for children under 6.

Refund/Return Policy

Extreme Glow does not sell merchandise on approval. Refunds and returns are only made for defective merchandise or shortages.

Shortages: Any order that is shipped incomplete will be completed by Extreme Glow. We will either ship the missing items at no additional shipping charge or give credit for future purchases. Notification of shortages must be made within 3 days of receipt of merchandise.


Defective merchandise: If any merchandise is defective, Extreme Glow will either replace it or give a refund. Shipping charges are not refundable. Notification of defective merchandise must be made within 5 days of receipt of merchandise. Extreme Glow may require that the defective merchandise be returned. DO NOT return any merchandise without first getting a Return Merchandise Authorization (RMA) number.


Returning unused product: If you need to return unused product, you will be charged a restocking fee of 25% of the value of the returned product that Extreme Glow determines to be usable. There will be no credit issued for product that is damaged in shipment due to insufficient packaging.

NOTE: You must get a Return Merchandise Authorization (RMA) number from Extreme Glow before sending back any merchandise. Also, you must pay for the return shipment.

Shipping Guarantee

Delivery time: Shipping guarantees for certain delivery dates are made for phone orders only.

Late shipments: All orders shipped by FedEx air and most orders shipped by UPS Ground are guaranteed, however, the guarantee applies to shipping charges only. There is NO guarantee for lost sales.

Disclaimer

While Extreme Glow uses reasonable efforts to include accurate and up-to-date information on this Web site, Extreme Glow makes no warranties or representations as to its accuracy. Extreme Glow assumes no liability or responsibility for any typographical or other errors or omissions in the content on this site. In the event that a product is listed at an incorrect price or with other incorrect information due to a typographical or other error, Extreme Glow shall have the right to refuse or cancel any orders placed for the product listed incorrectly. Extreme Glow shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and/or your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, Extreme Glow shall issue a credit to your credit card account in the amount of the charge. If a product offered by Extreme Glow is not as described, your sole remedy is to return it to Extreme Glow for a refund.

Trademarks

Extreme Glow and the names of Extreme Glow products and services referenced herein are either trademarks and/or service marks or registered trademarks and/or service marks of Extreme Glow.

Other product and company names mentioned herein may be trademarks and/or service marks of their respective owners.

Links to Third-Party Sites

Linked sites are not under the control of Extreme Glow and Extreme Glow is not responsible for the contents of any linked site or any link contained in a linked site. Extreme Glow provides links to you only as a convenience, and the inclusion of any link does not imply endorsement by Extreme Glow of the site.

Promotions

All promotions are subject to availability and inventory. Extreme Glow reserves the right to change, alter, or cancel promotions at any time without notice.